Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions under which Reddy Book provides refunds and handles cancellations for our IT services. We are committed to fair and transparent policies that protect both our clients and our business interests.

This policy should be read in conjunction with our Terms and Conditions and any specific service agreements.

2. Service Categories and Refund Eligibility

2.1 Consultation Services

• Refund Period: Within 24 hours of service delivery
• Conditions: Full refund if consultation did not meet agreed objectives
• Process: Written notice required with specific reasons

2.2 Software Development Projects

• Milestone-based Refunds: Refunds calculated based on completed milestones
• Cancellation Before Development: Full refund minus planning and documentation costs
• Mid-project Cancellation: Refund for unstarted work phases only
• Completed Work: No refund for delivered and accepted milestones

2.3 Web and Mobile Development

• Design Phase: 50% refund if cancelled before development begins
• Development Phase: Refund based on percentage of work completed
• Testing Phase: No refund once testing and quality assurance begins
• Deployment: No refund after successful deployment and handover

2.4 Ongoing Support and Maintenance

• Monthly Plans: Prorated refund for unused days in current month
• Annual Plans: Refund for unused months minus 10% administrative fee
• Notice Period: 30 days written notice required for cancellation

2.5 Cloud Services and Infrastructure

• Setup Fees: Non-refundable once services are configured
• Monthly Subscriptions: No partial month refunds
• Data Migration: No refund once migration process begins
• Unused Credits: Cloud credits may be refunded within 90 days

3. Refund Conditions and Eligibility

3.1 Eligible Refund Scenarios

Refunds may be provided in the following circumstances:

• Service delivery significantly deviates from agreed specifications
• Project cancellation by client with proper notice
• Force majeure events preventing service completion
• Mutual agreement between parties to terminate services
• Technical impossibility of service delivery due to external factors

3.2 Non-Refundable Scenarios

No refunds will be provided in the following situations:

• Change of mind after service agreement execution
• Client failure to provide necessary information or cooperation
• Delivered services meet agreed specifications and requirements
• Third-party costs already incurred on client's behalf
• Services completed and accepted by client
• Violation of terms and conditions by client

4. Cancellation Process

4.1 Client-Initiated Cancellation

To cancel services, clients must:

1. Provide written notice via email to contact@thereddybook.shop
2. Include project details, reason for cancellation, and requested effective date
3. Allow for a discussion period to explore alternatives
4. Complete any outstanding payments for work already performed
5. Participate in project handover and documentation transfer

4.2 Company-Initiated Cancellation

We may cancel services in cases of:

• Non-payment of fees beyond agreed terms
• Client breach of contract or inappropriate behavior
• Inability to deliver services due to technical constraints
• Changes in business operations or service offerings

4.3 Mutual Cancellation

Both parties may agree to cancel services by mutual consent, with terms to be negotiated on a case-by-case basis.

5. Refund Processing

5.1 Refund Calculation

Refund amounts are calculated based on:

• Total project value and payment schedule
• Percentage of work completed and delivered
• Expenses already incurred on client's behalf
• Administrative and processing costs
• Any penalties specified in service agreements

5.2 Refund Timeline

• Assessment Period: 5-10 business days to evaluate refund request
• Approval Process: 3-5 business days for management approval
• Processing Time: 7-14 business days for payment processing
• Total Duration: Up to 30 business days from request to completion

5.3 Refund Methods

Refunds will be processed using the original payment method:

• Bank transfers: 5-7 business days
• Credit/Debit cards: 10-14 business days
• Digital wallets: 3-5 business days
• Cheque payments: 14-21 business days

6. Special Circumstances

6.1 Emergency Cancellations

In cases of urgent cancellations due to:

• Business closure or bankruptcy
• Natural disasters or force majeure events
• Health emergencies or personal crises
• Legal or regulatory issues

We will work with clients to find fair and reasonable solutions, which may include extended payment terms, service modifications, or accelerated refund processing.

6.2 Partial Service Delivery

When services are partially completed:

• Clients retain rights to all delivered components
• Source code and documentation for completed work will be provided
• Refunds apply only to undelivered service components
• Transition assistance may be provided at additional cost

7. Dispute Resolution

7.1 Internal Review Process

Refund disputes will be handled through our internal review process:

1. Initial Review: Project manager assessment within 5 business days
2. Management Review: Senior management evaluation within 10 business days
3. Final Decision: Written decision with detailed explanation

7.2 External Mediation

If internal resolution is not satisfactory, parties may pursue:

• Third-party mediation through recognized mediation services
• Arbitration under Indian Arbitration and Conciliation Act
• Legal proceedings in competent courts of Delhi, India

8. Administrative Policies

8.1 Documentation Requirements

All refund requests must include:

• Original service agreement or contract
• Payment receipts and transaction records
• Detailed explanation of refund grounds
• Supporting documentation or evidence
• Preferred refund method and account details

8.2 Record Keeping

We maintain records of all refund requests and processing for a minimum of 7 years for:

• Audit and compliance purposes
• Tax and accounting requirements
• Dispute resolution and legal proceedings
• Service improvement and policy refinement

9. Policy Updates and Changes

This Refund and Cancellation Policy may be updated from time to time to reflect:

• Changes in business practices or service offerings
• Regulatory or legal requirement updates
• Industry best practice developments
• Client feedback and service improvements

Clients will be notified of material changes through email or website notifications. Continued use of services constitutes acceptance of updated policies.

10. Contact Information for Refund Requests

For all refund and cancellation requests, please contact us:

Business Hours for Refund Processing:
Monday to Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST
Sunday: Closed